How should we focus our efforts to meet the requirements of a service? Requirements for our facilities services? Or the requirements of the end user of our facilities? It is our dilemma as facility managers when we need to determine kpis of new contracts. This Wednesday, November 7th, at 16:00 GMT, the web seminar «Enabling the success of the end user» is presented by Planon
Planon says: «According to the Copenhagen Institute for Futures Studies (CIFS), 56% of organisations measure the success of their Facility Management outsourcing using various strategic KPIs, such as employee satisfaction. Yet, almost every Integrated Facility Management (IFM) service provider struggles with how to balance the different values of the purchaser versus the ultimate end-user»
With this webinar, you will learn:
- Trends shaping the future of work, workforce, and workplace
- The development of user-centric service management in the IFM space
- Implications for B2B2C relationships, outsourcing, and pricing models
- Case studies from IFM service providers
Please access here and join to this webinar
Planon delivers Computer Aided Facilities Management (CAFM) and Integrated Workplace Management Systems (IWMS) software to help national and multinational real estate owners and occupiers optimize workplace performance by simplifying business processes and reducing costs during every phase of the real estate lifecycle, from signing the contract and maintaining the buildings to optimizing space usage and meeting corporate sustainability objectives.
Facility Management Latinoamérica 